Usually, some proof of purchase is needed to support a price-match request. For a PC Express order, your account’s order history can typically serve as that record instead of a printed receipt. For an in-store purchase, confirm directly with the store whether a lost receipt can be replaced.
Why proof of purchase matters
A price-match request asks the retailer to verify that you actually bought a specific item at a specific price. Without some record of that purchase, there’s nothing for support to check the comparison against.
Exact receipt-replacement and proof-of-purchase rules vary by retailer and by purchase type. Confirm the current requirements with the retailer or PC Express support rather than assuming a paper receipt is the only acceptable record.
Online orders usually leave a digital trail
If you ordered through PC Express, the order itself, including the order number, items, quantities, and final prices charged, is generally retained in your account order history. That record can typically stand in for a printed receipt when you’re preparing a request.
Lost an in-store paper receipt
For an in-store purchase, a lost or faded receipt is a different situation. Some retailers can look up a transaction using a payment card, loyalty account, or approximate date and store location, but this isn’t guaranteed and depends on the store’s own systems and policy. Contact the store directly to ask what they can do before assuming the purchase can’t be verified at all.
Keep records going forward
Whether you shop online or in-store, saving the final receipt or order confirmation as soon as you get it avoids this problem on the next request. See What Information to Include in a Price Match Request for the full list of evidence worth keeping.