PriceGoose Support

How can we help?

Find answers about installing the app, account access, scanning, local prices, and troubleshooting.

New to PriceGoose? Start here

How do I use PriceGoose?

Follow the complete PriceGoose workflow from installing the app and setting your area to scanning a product and reading the local prices.

Read the guide

Browse by topic

All help articles

Getting Started

6 articles

How do I use PriceGoose?How do I install PriceGoose?What permissions does PriceGoose need, and are they optional?How do I create an account and verify my email?Why can't I sign in?How do I delete my account?

Scanning Products

2 articles

How do I scan a product?Why was my barcode not recognized?

Results and Prices

5 articles

Why is a price missing or wrong?What should I check before relying on a price?How do I ask a store to match a price?Why did no prices show up near me?Who decides whether a price match is granted?

Store and Location Settings

2 articles

How do I change my location or search radius?Which stores does PriceGoose compare?

Privacy and Support

3 articles

What data does PriceGoose use?What do I do if the app does not open, scan, or load results?What information should I include when contacting PriceGoose support?

Common issues

Frequently searched

Getting Started

How do I install PriceGoose?

Install the PriceGoose app on iPhone from the App Store, sign in, and keep it up to date. Android access is currently in beta.

Read article → Scanning

How do I scan a product?

Open the Scan tab, frame the barcode, and read the local prices that stream back.

Read article → Troubleshooting and Support

What do I do if the app does not open, scan, or load results?

Check permissions, connection, app version, and phone state when PriceGoose will not start, the camera stays black, or results never arrive.

Troubleshoot →

Before contacting support

What PriceGoose handles vs. what the retailer handles

PriceGoose can help with the app, account access, camera and location permissions, location settings, and the prices a scan returns. It reports prices published by retailers. It does not set those prices, and it cannot approve, deny, or reverse a retailer decision.

Each retailer decides its own prices and its own price-match policy, under the terms current at that store. PriceGoose is an independent app and is not affiliated with, endorsed by, or sponsored by Loblaw Companies, Walmart, Metro, Sobeys, or any other retailer whose published prices it reports.