Why is a price missing or wrong?
Understand why a store may be absent from a scan result, or why a listed price may not match the shelf.
PriceGoose reads the prices that Canadian grocery retailers publish for stores near you. Those listings are not always complete, current, or consistent, so a result is a strong signal rather than a guarantee.
A store may be missing from a result because:
- It does not carry that product.
- The product is out of stock at that location.
- The chain does not publish an online price for your area.
- The retailer’s site could not be reached while the scan ran.
- The store is outside your search radius.
A listed price may be wrong at the shelf because:
- The retailer’s published price lags the in-store price, which is most common at the start of a flyer week.
- The price shown online is a pickup or delivery price, which can differ from the shelf.
- The offer has a condition attached — a multibuy, a member price, a coupon, or an app-only promotion.
- Prices vary between locations of the same chain, and the one near you differs.
Before you rely on a price
Compare the product PriceGoose identified against the item you are holding:
- Brand
- Product type, variety, flavour, or cut
- Package size, count, or weight
- Format
Then confirm the price at the shelf before you make the trip or ask for a match. See What should I check before relying on a price?
Reporting a bad result
If a scan returns the wrong product or a price that is clearly off, tell us. Use the feedback option on the Account tab, or email support@pricegoose.ca with the product name, the digits under the barcode, the store, and what the shelf actually said. Do not send payment details or unrelated personal information.